Account, Verification & Deletion Policy – Hamdel

Last Updated: 13 January 2026

This Account, Verification & Deletion Policy explains how user accounts are created, verified, managed, suspended, and deleted on Hamdel, a community-specific dating and matchmaking application intended exclusively for members of the Ismaili Muslim community.

This policy should be read together with the Privacy Policy and Terms & Conditions.

1. Account Creation

To create an account on Hamdel, users must:

• Be 18 years of age or older

• Provide accurate, current, and complete information

• Use the App in good faith and for its intended purpose

Hamdel reserves the right to:

• Reject or restrict account creation

• Require additional information or verification

• Suspend accounts that appear incomplete, misleading, or inconsistent

2. Community-Specific Access

Hamdel is intended exclusively for members of the Ismaili Muslim community.

We may:

• Request information or documentation to assess community alignment

• Restrict, suspend, or remove accounts created in bad faith or misaligned with the platform’s intended community focus

Hamdel operates as a private, community-specific platform and does not guarantee access to all applicants.

3. Verification

3.1 Purpose of Verification

Verification helps:

• Improve trust and authenticity

• Reduce fake profiles

• Enhance user safety

Verification does not guarantee user behavior, intentions, or outcomes.

3.2 Types of Verification

Hamdel may use one or more of the following:

• Photo or selfie verification

• Government-issued identification uploads

• Manual or automated review processes

Verification requirements may vary by feature, region, or risk profile.

3.3 Government ID Handling

• ID documents are collected solely for verification and safety purposes

• Hamdel does not extract biometric templates

• Hamdel does not currently use third-party automated verification vendors

• Access to verification materials is restricted to authorized personnel only

Further details are available in the Privacy Policy.

3.4 Verification Outcomes

Hamdel may:

• Approve verification

• Request additional information

• Limit features pending verification

• Deny verification

Failure or refusal to verify may result in restricted access or account suspension.

4. Account Management

Users are responsible for:

• Maintaining accurate profile information

• Keeping login credentials secure

• All activity conducted through their account

Users must not:

• Create multiple or duplicate accounts

• Share accounts with others

• Impersonate another individual

5. Suspension & Termination

Hamdel may suspend or terminate an account without prior notice if:

• These policies or Terms & Conditions are violated

• Fraud, scams, or abuse are suspected

• Safety or legal risks arise

• Verification requirements are not met

Enforcement actions may include:

• Temporary restrictions

• Permanent bans

• Removal of content or features

Hamdel is not obligated to disclose investigation outcomes.

6. Account Deletion (User-Initiated)

6.1 How to Request Deletion

Users may request account deletion by contacting:
📧 contactus@hamdel.app

Requests must be sent from the email address associated with the account or include sufficient information to verify identity.

6.2 What Happens on Deletion

Upon deletion request:

• The user profile is deactivated

• Public visibility is removed

• Personal data is scheduled for deletion

Certain data may be retained temporarily or in limited form where required for:

• Legal compliance

• Fraud prevention

• Dispute resolution

• Enforcement of Terms

Details are outlined in the Privacy Policy.

6.3 Processing Time

Deletion requests are processed within a reasonable timeframe, subject to verification and legal obligations.

7. Re-Registration After Deletion

If a user deletes their account and later attempts to re-register:

• The prior account may be reactivated, or

• A new account may be created, subject to system and legal limitations

Hamdel reserves the right to deny re-registration where prior violations occurred.

8. Inactive Accounts

Accounts that remain inactive for extended periods may be:

• Restricted

• Archived

• Deleted

subject to notice requirements and applicable law.

9. Cooperation with Authorities

Hamdel may cooperate with:

• Law enforcement

• Regulatory authorities

when legally required or to protect user safety and platform integrity.

10. Policy Updates

This policy may be updated to reflect:

• Product changes

• Safety improvements

• Legal or regulatory requirements

Continued use of Hamdel constitutes acceptance of updated terms.

11. Contact

For account, verification, or deletion requests:
📧 contactus@hamdel.app