Privacy Policy – Hamdel

Last Updated: 13 January 2026

Hamdel (“Hamdel”, “we”, “our”, “us”) is a mobile application published under the name Hamdel Digital and operated by an individual owner. This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal data when you use the Hamdel mobile application (“App”).

Hamdel is a dating and matchmaking platform intended to help users discover and connect with compatible individuals.

1. Scope and Acceptance

By accessing or using the App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.

If you do not agree, please do not use the App.

2. Information We Collect

2.1 Information You Provide Directly

• Full name

• Email address

• Phone number

• Date of birth

• Gender

• Religion and community details

• Profile photographs and media

• Location (country and city)

• Education and profession details

• Family-related information

• Horoscope, birth date, and birth time (if provided)

• Government-issued identification documents (for verification)

• Social media profile links (optional)

• Messages, chats, and communications exchanged within the App

2.2 Automatically Collected Information

• Device identifiers and technical information

• Operating system and app version

• Usage data, interaction logs, and timestamps

• Crash logs and diagnostic data

• Analytics and performance metrics

2.3 Sensitive Personal Data

Certain data such as religion, government ID, and precise location may be considered sensitive personal data under applicable laws. Such data is collected only where necessary for core app functionality, safety, trust, or user-requested features.

3. Purpose of Processing

We process personal data to:

• Create, authenticate, and manage user accounts

• Enable matchmaking, discovery, and profile visibility

• Facilitate communication between users

• Verify identity and enhance platform safety

• Detect fraud, abuse, and fake profiles

• Process subscriptions and payments

• Provide customer support

• Improve app features, performance, and user experience

• Send transactional, service-related, and marketing communications

• Comply with legal, regulatory, and enforcement obligations

4. Lawful Basis for Processing

Depending on jurisdiction, data processing is based on:

• User consent

• Performance of a contract (providing the service)

• Legitimate interests (safety, fraud prevention, platform integrity)

• Legal obligations

5. Automated Decision-Making and Profiling

Hamdel uses automated systems for:

• Profile matching and compatibility suggestions

• Profile ranking and visibility optimization

• Detection of suspicious or fraudulent behavior

These processes may affect profile visibility or recommendations.
Human review and moderation are involved where necessary, particularly for safety, verification, and dispute handling.

6. Communications

We may send:

• Emails (OTP, verification, account alerts, receipts)

• SMS or WhatsApp messages (authentication and service updates)

• Product updates and feature announcements

• Marketing and promotional communications

Users may opt out of marketing communications at any time. Transactional communications are necessary for service operation.

7. Data Sharing and Disclosure

We may share personal data with:

• Payment processors and financial service providers

• Cloud hosting and infrastructure providers

• SMS, email, and notification service providers

• Analytics, performance, and crash-reporting tools

• Marketing and attribution platforms

• Law enforcement or authorities when legally required

All third parties act as data processors or independent controllers and are required to implement appropriate data protection measures.

We do not sell personal data in the traditional sense.

8. International Data Transfers

Personal data may be stored or processed in multiple countries and regions. Where required, appropriate safeguards are implemented to ensure lawful cross-border data transfers.

9. Data Retention

Personal data is retained:

• For as long as the user account remains active

• As necessary to provide the service

• As required for legal compliance, dispute resolution, fraud prevention, or enforcement

Data may be retained in limited form after account deletion where legally required.

10. Account Deletion and Data Erasure

Users may request account deletion and erasure of personal data by contacting:
📧 contactus@hamdel.app

Self-service deletion functionality may be introduced in future versions of the App.

11. User Rights

Depending on applicable law, users may have the right to:

• Access their personal data

• Correct inaccurate or incomplete data

• Request deletion or restriction of processing

• Withdraw consent

• Object to certain processing activities

• Request data portability

Requests may be submitted via contactus@hamdel.app.

12. Age Restriction

Hamdel is intended strictly for users aged 18 years and above.
We do not knowingly collect personal data from minors. Accounts suspected of belonging to minors may be suspended or removed.

13. Security Measures

We implement commercially reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, alteration, loss, or misuse. However, no system can guarantee absolute security.

14. Third-Party Links and Services

The App may contain links to third-party websites or services. Hamdel is not responsible for the privacy practices of such third parties.

15. Permissions & Device Access

To enable core functionality of the Hamdel application, we may request access to certain device features and permissions. All permissions are requested only when required, are user-controlled, and may be revoked at any time through device settings. Denying certain permissions may limit related features.

Camera Access

Used to capture profile photos and verification images. Camera access is initiated only by explicit user action and is never activated passively.

Photo Library / Media Access

Used to upload photos intentionally selected by the user. Hamdel does not scan, copy, or access other media or extract unrelated metadata.

Location Services

Approximate or precise location may be used to enable geographically relevant matchmaking and discovery. Disabling location may limit certain features.

Notifications

Used to notify users of matches, messages, profile interactions, and account updates. Notifications are optional and can be disabled.

Government Identification Uploads

Used for authenticity, safety, and trust features. Hamdel does not extract biometric templates and does not currently use automated third-party verification vendors. Access is restricted to authorized personnel when necessary.

Device Interaction & Security

Data transmitted between the App and storage systems is protected using commercially reasonable safeguards.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in features, legal requirements, or data practices. Continued use of the App constitutes acceptance of the revised policy.

17. Contact Information

For privacy, data protection, or legal inquiries:
📧 contactus@hamdel.app

Publisher Name: Hamdel Digital
Ownership: Individual